We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Zhiyun Smooth 5 3-Axis Smartphone Handheld Gimbal Stabilizer for iPhone 13 Pro Max 12 11 XS Samsung S20 Huawei OPPO VS Smooth 4
Zhiyun Smooth 5 will be everything you love about filming with your smartphone. The 3-axis design allows movements in all angles to be amazingly smooth, even in extreme angles. Intuiitive control panel partnering with ZY Cami makes every shot a breeze toward professional level.
1. Shrinking 40% of the body, the 3-axis gimbal is a get-up-and-go gear. The motor is at the rear to prevent any blocking while filming, offering free movements from all perspectives even in low and super-wide angles.
2. Powerful Motor Performance
Professional magnetic steel motors with upgraded algorithm and wider phone clamp ensure safer and easier filmmaking experience.
Strong compatibility allows mounting a phone even with wide-angle, telephoto, fisheye and macro lenses.
3. Steady As Rock
Put simply, gimbal is the king to make video stable and unjerky. With professional module, Smooth 5 delivers vibrant, true-to-life image quality with crisp details while not degrading image quality.
4. Shine In Every Angle
Attach the magnetic fill light for 360° all around lighting on both sides of the new phone clamp, you can enjoy outstanding lighting backed by the 5300K-5700K color temperature. Also, you can change the colors using the light filters.
Peak Brightness: 580 Lumens Color Temperature Level Range: 5300k-5700K CRI: 95
*The magnetic LED fill light needs to be purchased separately. Can be attached with two fill lights at most at the same time.
5. Newbie-friendly Control Panel
All your movements and operations are just within your fingertips. Round-cap joystick, optimized control panel and adjustment wheel provide a better experience for users to check and adjust gimbal status while changing camera parameters on the fly.
6. One Step Easier to Mode Switch
Wider and optimized axis arms to ensure no bumping when filming with large phones. Quick switching between portrait/landscape mode.
7. New Tricks of Dolly Zoom
Achieve Dolly Zoom and Shot Reverse Shot by switching between zoom and focus with one press. Focus and focal length control at ease with control wheel.
You can also achieve dolly zoom via ZY Cami. Follow the instructions to have the cinematic effect generated for you without complex operation.
8. Distill Creatives with Camera Movements
Spin around with the 360° vortex mode or expand your vision with the full-on tilt mode. Other modes including PF, L, F, POV are also supported, which makes you excel in video-making.
9. Make Smartphone Smarter on Filming
Craving for unique video creations that stand out? SMART handles all for you. Just a few instructions and gimbal movements, dozens of video templates give you exceptional masterpieces that come with amazing filters, music, special effects and stickers.
10. Always Capture the Spotlight
Press the button, activate the SmartFollow, and start centering your object. You can also use a gesture to control camera filming/photo-taking and enable face tracking at distance.
11. Out-of-Ordinary Pano Magic
Dive into the mind-blowing pano world. You can save the magnificent view in your smartphone with 180° panorama, or make a timed shooting in the distance to get pictures of multiple persons and arrange them on the same frame.
12.Timelapse Condenses Every Frame
Floating clouds, the moon rising, twilight change. Reveal the evolution of every frame of the beautiful.
13. Catching Every Detail
Use ZY Cami for a smooth and high-quality slow-motion filming.
*Slow motion is not available for smartphones of certain brands and models.
14. Closer to Professional Editing
A new app to enrich your editing experience. One step away from a more creative video with built-in filters, subtitles and stickers via ZY Cami.
15.Live Stream Master
Achieve face-tracking in native phone cameras, glamour effect apps, short-video apps and live streaming apps. Enjoy smarter and more convenient live streaming with Live Stream Master.
*Subscribe to ZY Prime for this feature.
16. Power Every Cinematic Video
With max 2-hour charging,you can enjoy up to 4.5 hours of continous filming time thanks to the fast charging and 2600mAh battery capacity.
17. Get-up-and-go Carry Bag
Accessorize your gimbal with Zhiyun customized carry bag. Pack your SMOOTH 5, tripod, smartphone lens and charging gear orderly.
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