Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Lonestar Dronestar (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://lonestardronestar.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Refunds & Returns

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:

full refund if you don’t receive your order
full refund if your order does not arrive within the guaranteed time (15 business days)
full or partial refund if the item is not as described or damaged
full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused)

Product Description:

Aerial platforms are rapidly becoming vital tools for businesses looking to more efficiently collect information crucial to their operations. As the first integrated aerial camera with an optical zoom up to 30x and digital up to 6x, the DJI Zenmuse Z30 camera offers unparalleled image data capture. Enterprises are now able to capture the information they require from a greater range, making image data collection significantly faster and eliminates risk of harm to both personnel and equipment.

Designed to seamlessly integrate with DJI’s Matrice series of airframes, the Zenmuse Z30 Camera works right out of the box and gives access to the intelligent features DJI is known for.

The DJI Zenmuse Z30 Gimble Camera is the most powerful integrated aerial zoom camera on the market with 30x optical and 6x digital zoom for a total magnification up to 180x. Whether you are inspecting cell towers or wind turbines, it enables you to get a detailed look at structures, wires, modules and components to detect damage.

As a result of letting you conduct inspections from a distance without the need to fly close, not only is speed and efficiency of your operations increased but risk of collision is obviated.

COMPATIBLE WITH MATRICE

Adapting the Z30 to your existing Matrice-based aerial system is easy thanks to its integrated design. Simply slide the camera in the mount and you’re ready for take-off.

The Zenmuse Z30 is designed for use with DJI Lightbridge 2, breaking technical limits to increase range up to 3.1 miles (5km). The integrated controller and intelligent algorithms set a new standard for wireless HD image transmission by lowering latency and increasing image fidelity.