We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Zhiyun Smooth 4 3-Axis Handheld Phone Gimbal Stabilizer for Smartphones iPhone XS 11 HUAWEI Xiaomi Samsung Galaxy
Zhiyun Smooth 4 is Born for Mobile Filmmakers, turns your mobile phone into a professional filmmaking camera, helping you create stable and smooth footage with just your phone. Get one now to create your own Hollywood movies with just phones!
Features:
Integrated control panel design: reduce the need to touch the screen, and help users control both the stabilizer and mobile camera directly with hot-key buttons.
Focus Pull & Zoom Capability: with the professional and delicate handwheel you can zoom in or out as you want to take close-up shots; By pressing the FN switch button, the handwheel is configured into a focus puller, helping you achieve high-precision focus
changes in real time.
PhoneGo Mode for Instant Scene Transition: release the potential of motors in a flash to respond to every delicate movement without delay.
Time Lapse Expert: It can realize features such as Timelapse, moving time lapse and Motionlapse, recording lives and displaying the art of time flow.
Object Tracking: You can frame the object you want to track on the screen, and the stabilizer can do the rest.
Two-way Charging with Longer Runtime: Smooth 4 can run for 12 hours in a row. It adopts the mainstream Type-C charging port, smooth 4 can be charged by portable power source and the phone can be charged by the stabilizer via USB port on tilt axis.
Always powerful and compatible to all phones: The motor power of Smooth 4 has increased by a large extent, making it compatible to phones of all sizes.
Unique Clip Design
The unique clip-up design realizes easy transition between standby mode and startup mode by folding and expanding the horizontal arm of the gimbal. It is a perfect filming and vlogging companion while travelling.
Light and Durable
The high-quality compound materials and ergonomic design adopted by Smooth 4 make it both rigid and light. The hammer paint texture adds unique luster with more sensible hand-feel. The classic ergonomic design makes it easy on the eye and comfortable to hold.
Video Community
As a professional gimbal video sharing community, Lightollector contains all stabilizer tutorials and creations from worldwide users. Sharing your work will get chances to win big prizes or even become a contracted creator with Zhiyun.
Zhiyun Smooth 4, the only limitation is your imagination.
TIME LAPSE EXPERT: Smooth 4 Can Realize Advanced Features Such as Freestyle time lapse, Timelapse, Motionlapse, Hyperlapse and Slow-Motion.
OBJECT TRACKING: Smooth 4 can Track Objects Including But Not Limited to Human Faces. You Can Frame the Object You Want to Track on the Screen and the Stabilizer Does the Rest.
TWO-WAY CHARGING & 12H LONG RUNTIME: Zhiyun Smooth-4 Can be Charged by Portable Power Source and Meanwhile the Phone Can be Charged by the Stabilizer via USB Port on Tilt Axis
PHONEGO MODE FOR INSTANT SCENE TRANSITION: Smooth 4 Can Enter PhoneGo Mode and Respond to Every Delicate Movement Without Delay
Without the Need to Worry About Losing Any Shot
FOCUS PULL & ZOOM CAPABILITY: Zoom in or out as you want. Press the FN Switch Button to Configure the Handwheel into a Focus
Puller to Achieve High-Precision Focus Changes in Real Time
Battery
Operation Voltage Standard： 7.4 v
Output Voltage Standard： 5 v
Operation Temperature Max：45 °C
Standard： 25 °C
Min： -10 °C
Battery Runtime Standard： 12 h
Laboratory data*
Charging Time Standard： 3 h
Stabilizer
Tilt Mechanical Range： Standard： 240 °
Roll Mechanical Range： Standard： 240 °
Valid Payload： Max： 210 g
Min： 75 g
Packing List
1 x Stabilizer
1 x type-C USB Cable
1 x User Guide
1 x Storage Box
1 x TRM03 Tripod
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