We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
ZHIYUN Official SMOOTH X Gimbal Palo Selfie Stick Phone Monopod Handheld Stabilizer for Smartphone
[IMPORTANT] User Guide
1, Please download APP “ZY Cami” after you receive Smooth X.
2. Register an account in ZY Cami.
3. Install phone on it make it balance,turn on phone bluetooth and Smooth X, connect phone with ZY Cami.
4. Start using your Smooth X.
Explore Your Xtra Life
Foldable Phone Size
Ultimate flexibility at your palm. Weighing only 246g, SMOOTH-X can be easily rotated to phone size and fits into your pocket.
Extendable Grip to Level up Your Angle
The aluminum built-in extension rod can be extended up to 260mm, making SMOOTH-X a great tool for group selfie and releasing the possibilities to shoot from more angles.
Simply Click to Portrait Mode
Double click the M button to switch to Portrait mode. Start vlogging, live streaming, IG story and Tik Tok videos in a breeze.
Intelligent Gesture Control
Taking photos or start recording has never been easier. Your Smooth X responds to you when you show a V gesture or wave to the camera.
New APP ZY Cami-SMART Video Templates
Brand new app – ZY Cami offers SMART video modes where you can find a bunch of filmmaking templates. Kick start the phone filmmaking even if you got zero video editting skills.
Easy Edit in APP ZY Cami
Professional editing functions are integrated in ZY Cami. Cutting, clipping, adding music, stickers, subtitles, transitions, filters, beauty mode…all you want is here. You can share your videos straight away to Facebook, Instagram and other social media anywhere anytime.
Accurate Object / Face Tracking
Simply frame the object and let SMOOTH-X track and keep your object in focus.
Unlock More Features
Slow motion, timelapse, panorama and a lot more features are awaiting you to unlock.
Native Phone Camera Control
SMOOTH-X supports direct control to native phone camera. Clamp your phone and start capturing your moments in seconds.
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