We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
– Extension freely for fantastic filming
Continuation of the classic 18cm long extension pole gives more enjoyment when taking selfies and taking group photos. It gives smartphone a wider frame and the beautiful scenery can be easily framed.
– Easy to record
It supports the built-in camera of iOS and Android system smartphones. Without using App it can directly control the photographing and recording functions of the built-in camera.
– Space vision， ultimate POV mode
Ultimate POV mode is added to realize 360°dead angle free transformation and easier rotation follow. Even the complicated and changeable footwork can be easily handled， and more camera angles or fancy footwork can be achieved.
– Motor lock design for easy carry
The new physical motor lock can fix the position of the axis， which is convenient for installation and balancing and also safer and better for packing and carrying
– Switching horizontal and vertical shooting
New design of smartphone mount， quick switching of horizontal and vertical shooting easy control of various shooting scenes， better experience of taking self ies and live streaming Connect the gimbal with Fei yu ON App and click the shutter button three times， the smartphone camera lens will switch from back to front quickly.
– Face tracking Object tracking
Tap the screen to lock face and it can achieve face tracking Touch the screen with your fingers to frame the focus， it can achieve intelligent following with deep simulation to ensure everything is infocus within the frame.
– Special effects
Professional App，a variety of shooting modes with special effect such as Hitchcock zoom and time-lapse shooting The function of gimbal trigger can be customized to meet your personalized operation requirements.
– Long-lasting working time and Support for up to 10-hour working
The Built-in Micro USB portal low you to charge the phone via gimble. With micro USB interface，it supports direct charging of mobile power bank. Both can work at the same time， shoot as long as you want.
– Control algorithm
Self-adaptive control Self-adaptation control algorithm reduces the requirement for smartphone balancing while mounting. Sliding arm for quick adjustment and balancing. Gradually shutting down when power off，better protection for your smartphone.
– Flexible， convenient and Multi-functional
Ergonomic engineering streamline shape， the back TPU package， feels comfortable.The body adoptsheat-resistant， low temperature and high-strength material， making it strong and light.
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